Shipping policy

1. Order Processing

All orders are processed within 1–2 business days. Orders placed after 3pm or on weekends/bank holidays will be processed on the next business day.

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation once your order has been dispatched.

2. Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

• UK Standard Delivery: 2–4 business days

• International Delivery: 5–12 business days (varies by destination)

Please note: delivery times are estimates and may vary due to courier delays, weather conditions, or seasonal demand.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method. 

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to follow your parcel’s journey and check its delivery status.

If you created a customer account, you can also track your order directly from your account dashboard.

5. International Shipping

We ship worldwide. International customers are responsible for any customs fees, import duties, or taxes applied by their local authorities.

These charges vary by country and are not included in our product or shipping prices.

6. Delayed or Lost Parcels

If your parcel is delayed, please allow an additional 5 business days before contacting us. For lost parcels, reach out to our support team and we will investigate with the courier.

7. Incorrect Address

Please ensure your shipping address is correct at checkout. We cannot guarantee changes once an order has been processed, and we are not responsible for parcels delivered to incorrect addresses provided by the customer.

8. Returns & Exchanges

For information on returns, please refer to our Returns Policy.